SHIPPING POLICY

Domestic Shipping

• We charge 80 INR shipping for all domestic orders.

• Domestic orders are usually delivered within 7-10 business days.

 

Order Tracking

  • Once your order is shipped, the tracking information is sent to you via email and sms. Please visit the courier partner website and enter the tracking number shared with you to track the current location of your shipment.

  • If you have any questions about delivery please connect with us on Instagram/Facebook/E-mail or Whatsapp with your order id to get further information.

1nought11@gmail.com | MON – FRI 10:00 AM – 7:00 PM IST | SAT 10:00 AM – 3:00 PM

RETURN POLICY

Please note that all our products are shipped after a thorough quality check. All of our piece are 100% handcrafted hence we can never guarantee the same finish on the product but we can assure you that it will meet the highest possible quality standards.

 

We would not be giving refund in any case. If your return request is approved you will be issued a credit note or you can request for an exchange.

The only two conditions in which Exchanges are accepted are:

  • If the items in the consignment are received in damaged condition.

  • If the item in the consignment is not the same as ordered.

You would have to return the item/ items in the original packing in unworn condition.

 

STEPS TO BE FOLLOWED WHILE MAKING A RETURN

  • Please notify us within 3 days of receipt of consignment on our email address 1nought11@gmail.com with the Subject “RETURN ORDER”.

  • For our internal Quality Check Team to assess and approve the returned item, you need to send us a picture of the damaged or incorrect item. The return / exchange will be approved at the sole discretion of the Quality Check Team.

  • On receiving approval from the Quality Check Team, the said product has to be dispatched to the following address with the Order Number and “Return” Marked on the parcel.

  • Address - 2, Gokul Apartment, B/H SBI, Ishwarbhuvan Road, Ahmedabad, Gujarat - 380009 (M) - 7043339844

  • The correct / fresh item will be dispatched after receipt of the damaged /
    incorrect item

  • No refund will be initiated. We issue a credit note incase item requested as a replacement is not available.

 

CONDITIONS UNDER WHICH RETURN / EXCHANGE IS NOT GIVEN

  • If delivery address is incorrect

  • Format of address is incorrect including pincode or PO Box

  • If the delivery agent reports 3 failed attempts

  • Items are returned in used or damaged condition

  • Slight variance in color and design. The image on the website may differ slightly from the actual item as the same are handcrafted.

  • If the item is not damaged or faulty.

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